Orders are processed and dispatched from our UK fulfilment centre within 1–2 business days of purchase. Orders placed before 2:00 PM (GMT) on a business day are processed the same day. Orders placed after 2:00 PM, or on weekends and UK public holidays, are processed the next business day.

UK deliveries typically arrive within 2–6 days after dispatch. International delivery times vary by country and depend on customs processing. If your order has not arrived within 10 business days of dispatch, please contact us and we will investigate.

Every order ships free — whether you are in the UK or anywhere else we deliver. There is no minimum order value and no hidden fees at checkout.

Once your order is dispatched, you will receive a confirmation email (and a text if you provided a phone number) with a tracking number. You can track your order on our Order Tracking page using your tracking number, or your order number and email address. If you do not receive a tracking email within 3 business days of placing your order, please contact us at support@nuvlex.com

Yes. Simply enter the recipient's address in the shipping address field at checkout and we will send your order directly there.

Yes, we ship internationally. Delivery times vary by country and depend on customs processing in your destination. For an estimate specific to your country, please email us at support@nuvlex.com before placing your order.

Please note that any import duties, taxes, or customs fees charged by your country's authorities are the responsibility of the customer. We recommend checking with your local customs office if you are unsure what to expect.

You have 30 days from the date of delivery to return or exchange your order. Items should be unused and in their original packaging with all accessories included. Opening the box to inspect your purchase is completely fine and will not affect your return eligibility. Please visit our Return & Refund Policy for full details.

If you change your mind before your order is dispatched, contact us as soon as possible at support@nuvlex.com or call +44 20 8040 3468. Because we dispatch orders within 1–2 business days, we can only guarantee free cancellation if you contact us within 48 hours of placing your order. After that window, your order may already be shipped, in which case our standard 30-day return process applies.

Email us at support@nuvlex.com or call +44 20 8040 3468 with your order number and reason for return. We will send you a return confirmation, an RMA number, and the address to send the item to.

For faulty, damaged, or incorrect items, we cover return shipping and issue a full refund or replacement at no cost to you. For change-of-mind returns, return shipping is the customer's responsibility.

Once we receive and verify your return, we process your refund promptly. Expect to receive your refund within 4–7 business days after we receive the returned item. Please note that additional processing time by your bank or credit card company may be required for the refund to reflect in your account.

Take a photo and email it to support@nuvlex.com within 30 days of delivery. Once we have verified the damage, we will send a replacement or issue a full refund — your choice. Return shipping is covered by us.

If a lighting product stops working within 30 days due to a manufacturing defect, we will also provide a free replacement or full refund. For defects after 30 days, please refer to our Product Warranty for one-year coverage details.

If your order has not arrived within 10 business days of dispatch, please get in touch — we will investigate with the carrier. If the parcel cannot be located within 14 days of dispatch, we will send a replacement or issue a full refund — your choice.

We apologise for the error. Send us a photo of what you received within 30 days of delivery at support@nuvlex.com with your order number. We will send the correct item at no extra cost or issue a full refund.

Once your payment is successfully processed, you will receive an order confirmation email. This serves as your receipt and includes your order details. If you do not receive it within a few minutes, please check your spam folder or contact us at support@nuvlex.com

Yes. An invoice is included with your order confirmation email. If you require a separate invoice, please contact us at support@nuvlex.com with your order number.

Yes. Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment gateway. We never store your card details.

Nuvlex is operated by Velrix FZE LLC, a company registered in the UAE (Registration No. 4426710). We are committed to providing quality products and a trustworthy shopping experience.

You can reach us by email at support@nuvlex.com or by phone on +44 20 8040 3468. You can also use our Contact Us page. We aim to respond to all enquiries within 1–2 business days.

These terms do not affect your statutory rights as a consumer in the United Kingdom under the Consumer Rights Act 2015. You are entitled to products that are of satisfactory quality, fit for purpose, and as described.